Policies
Returns & Warranty Claims
Last updated: March 2026
Standard Return Window
Unopened, unused products in original packaging may be returned within 7 calendar days of delivery for a full refund minus return shipping. Clearly mis-described items are refunded in full including shipping both ways.
Non-Returnable Items
- Solar panels that have been mounted, drilled, or wired
- Inverters that have been powered on and configured (warranty still applies — see below)
- Cut-to-length DC solar cable
- Opened battery packs (warranty still applies)
Warranty Coverage
Every product we sell carries the manufacturer's warranty plus local service support from Khan Solar. Typical terms:
| Product | Product Warranty | Performance Warranty |
|---|---|---|
| Tier-1 Solar Panels (Jinko, Longi, Canadian) | 12–15 years | 25–30 years (84% output) |
| Hybrid Inverters (Growatt, Inverex, Deye) | 2–5 years | — |
| Lithium Batteries (Dyness, Pylontech) | 10 years | 6000+ cycles @ 80% DoD |
| Lead-Acid Batteries (Phoenix, Volvo) | 18–24 months | — |
| MC4 Connectors, DC Cable, Mounting | 1–25 years | Material defects only |
| Decoration / Solar Lights | 1 year | Against manufacturing defects |
How to File a Warranty Claim
- Contact us at service@khansolar.pk or WhatsApp +92 321 9876543 with your order number and a description (or photo/video) of the issue.
- Our engineer diagnoses remotely first — many issues are settings, not hardware.
- If hardware replacement is needed, we ship a replacement or bring one during a service visit. Faulty units are collected by us.
- For premium inverters and lithium batteries, we typically resolve claims in 3–7 business days. Panels may take 10–21 days as they ship from the manufacturer.
What's Not Covered
- Physical damage from handling, transport, animals, or weather events (covered separately by most home insurance policies)
- Damage from incorrect DIY wiring (always use a qualified installer)
- Grid surges in areas with unstable WAPDA voltage — we recommend SPDs, quoted on request
- Cosmetic discoloration or scratches that don't affect performance
Refunds
Approved refunds are issued within 5–7 business days to the original payment method (bank transfer) or via cash pickup at our Sargodha showroom for COD orders.